Service Experience Design Coaching
Think of a time when a big project that your team built and built was turned off. Mothballed. Remember how you felt?
Service and experience design can help mitigate that by considering all the stages of what you are providing your customers and what their experiences are like throughout. That means learning what works and doesn’t for them without a big investment in time, money, and resources. Grappling Hook can coach you on this.
Let us help you learn to look beyond the product and it’s features. We can help your teams with understanding:
How to determine what the customer experiences
How to build a service journey
How to do just enough research
How to test customer experiences quickly
How to do rapid iterative prototyping
How to build a business case
How to do analyze the value you offer
Interested in how we can help you create more delightful experiences for your customers? Send us a message and we’ll get right back to you.
