Frequently Asked Questions

What do you do? Grappling Hook llc practices service design to help organizations improve and innovate service strategies, offerings, and user experiences.

What is a service? A service is, according to the dictionary, "the action of helping or doing work for someone." and "a system supplying a public need such as transport, communications, or utilities such as electricity and water."  All companies offer a service of some sort, be it through their software, storefront, or knowledge.

How do you do it? Through working directly with your team and your customers.  This can be done through either directly working with your team daily on the project or through a series of workshops and coaching sessions to train your team to utilize the tools and processes on their own.  Grappling hook llc believes in the importance of research and analysis to ensure proper choices are made.  This research is done through interviews, immersions in the space, and analysis.  This feeds directly into making rapid prototypes together with your team that evolve into live fully functional service products.  This is sometimes referred to as co-creation.

Who is involved? You are!  Grappling Hook llc's processes work best when working directly with your team, clients, and stakeholders.  Stakeholder is a term representing anyone who is affected by or affects a service.  This could be volunteers, funders, or even outside vendors.

Where do you this? This is project dependent.  It is highly beneficial for a certain degree of the process to take place at your location to better grasp the challenges your team faces.  Granted, there are times when it is good to meet in an outside "neutral" location.

When should we be considering service design in on projects?  Whenever!  Granted, earlier is better and better late than never.  It really boils down to when your organization can handle it.  Consider it as challenges arise.  It may be that you know you have a problem and you aren't quite sure what that is or how to deal with it.  It could also be that you are having a hard time pushing through a new service that you believe will be a benefit.  Any of this can come up throughout the lifecycle of a service - from its birth as an idea, all the way to where it is implemented and in full swing.

Why hands-off?  Grappling hook llc is excited to see not just the United States, but the world, beginning to see and accept the benefits of legalizing cannabis. Due to being located in Chicago, IL, which is tech strong city, and the current political climate in the US, the decision to focus on hands-off cannabis companies seems to make the most sense.  There are possible exceptions to the rule.